Feedback from previous guests about their experience.
90%
enjoyed the hotel and would happily stay again
Excellent breakfast
Centrally located
Room temperature issues
Some noise disturbances
9.0/10
Perfect
Rooms
8.6
Location
10.0
Service
9.8
Dining
8.4
Guest reviews
9.0/10
based on 5 reviews
9.0
9.0/10 based on 592 reviews
Steven
United Kingdom,
February
2025
9.0/10
Hotel Helmhaus boasts a wonderful location right in the heart of Old Town Zurich, making it easy to explore the area. The rooms are comfortable and clean, though mine got a bit warm during the night. The breakfast provided is delightful, with a great selection. However, the hot rooms did hinder my overall experience, so that's something to consider if you’re an easily disturbed sleeper.
Rooms
8.0
The room was clean and had a nice size, making it comfortable for the three of us.
Service
9.0
The staff were very helpful and eager to assist, making sure we had a great stay.
Location
10.0
The location is perfect for exploring Old Town, with quick access to the train station and other attractions.
Dining
10.0
The breakfast was excellent, with a good variety and delicious offerings, including champagne on Sundays.
Facilities
8.0
The hotel provided great amenities, though I unfortunately didn't get to enjoy everything due to the heat in my room.
Excellent breakfast
Room temperature issues
Mike
United Kingdom,
January
2025
8.8/10
I had an amazing stay at this boutique hotel in Zurich! The room was spacious, clean, and simply decorated—definitely a lovely space to unwind after a day of exploring. I also appreciated the friendly and accommodating staff who made sure we felt right at home. On the downside, while the breakfast was satisfying, I feel it could be a bit more diverse. Overall, it was a great experience with fantastic service and a perfect location to get around the city!
Rooms
9.0
The room was spacious, clean, and simply decorated, providing a comfortable retreat during my stay.
Service
10.0
The staff was incredibly accommodating and provided excellent customer service, even preparing a takeout breakfast for our early departure.
Location
10.0
Centrally located, the hotel allowed easy access to the Altstadt and various restaurants, making it perfect for sightseeing.
Dining
7.0
The breakfast offered a nice selection of healthy items, but I felt it could use a bit more variety.
Facilities
8.0
The hotel provided modern amenities like a complimentary tablet with internet access, adding to the overall comfort of my stay.
Accommodating staff
Limited breakfast variety
Max
United Kingdom,
December
2024
9.4/10
My stay at this hotel was absolutely delightful! From the warm welcome with a complimentary drink to the cozy ambiance, I felt right at home. The room was spacious and immaculate, making my return after a long day in Zurich a pleasure. Additionally, the fantastic breakfast options set me up for the day; however, I did find the street noise from construction a bit disruptive at first. Overall, I loved my experience and would highly recommend this place to anyone visiting.
Rooms
10.0
The room was spacious and spotlessly clean with a gorgeous bathroom. It was modern and had a warm feel, truly making it a comfortable retreat after exploring the city.
Service
10.0
The service was exceptional, with the staff going out of their way to accommodate my needs. From early check-in to providing helpful local recommendations, they really made my stay special.
Location
10.0
The hotel is centrally located, within walking distance of major attractions, restaurants, and shops. I could easily stroll to Grossmünster church and the beautiful Niederdorf pedestrian zone.
Dining
9.0
The breakfast spread was impressive, featuring fresh fruits, various breads, and an assortment of meats and cheeses, providing a satisfying start to my day.
Facilities
8.0
The hotel offered cozy and inviting facilities that perfectly complemented its friendly atmosphere, although I didn't use any amenities beyond the breakfast lounge.
William
United Kingdom,
November
2024
9.0/10
I had a fantastic stay at this charming hotel. The rooms were modern, spacious, and very clean, making it a perfect spot for relaxation. The service was exceptional, with staff going out of their way to assist with local recommendations. The location is ideal for exploring Zurich, being close to all main attractions. However, while the breakfast options were good, it could be even better with some additional variety. Overall, a lovely experience!
Rooms
9.0
The rooms were updated, spacious, and featured a large, modern bathroom. It was quiet, making it perfect for a family stay.
Service
10.0
The staff were excellent, always ready to assist with restaurant suggestions and even reservations.
Location
10.0
The hotel is perfectly situated for walking around the beautiful old town and is very accessible to major attractions.
Dining
7.0
The breakfast was good, with a decent selection, but I think there could be a wider variety for a more enjoyable start to the day.
Facilities
9.0
The hotel offered all necessary amenities, and everything was well maintained.
Luna
United Kingdom,
September
2024
8.8/10
I had a delightful stay at this lovely boutique hotel, perfectly located within walking distance of the city's major attractions. The staff provided exceptional service, making me feel truly welcomed, but the rooms were a bit on the small side. The breakfast offerings were plentiful and tasty, contributing to a great start to each day. Overall, the experience was quite enjoyable, though I did wish for a bit more room space.
Rooms
7.0
The rooms were charming but rather small, making them feel a bit cramped.
Service
10.0
The staff was incredibly warm and welcoming, providing attentive service throughout my stay.
Location
10.0
The hotel is excellently situated, allowing easy access to a variety of local attractions and eateries.
Dining
9.0
Breakfast was delicious with a generous selection of items to choose from, making it a highlight of my mornings.
Facilities
8.0
The hotel maintained a cozy and inviting atmosphere, which added to the enchantment of my stay.
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